Responsible Gaming at tkapp — Play Safe, Stay in Control

1 Our Commitment to Responsible Gaming

tkapp was built on the belief that online gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for Bangladeshi adults. We are equally committed, however, to recognising that for some individuals, gambling can escalate from a leisure activity into a harmful habit. Our responsible gaming programme exists to ensure that every player on tkapp.vip has access to the information, tools, and support they need to keep their gambling within healthy boundaries.

Responsible gaming at tkapp is not a box-ticking exercise. It is a core part of how we operate. From the moment you create an account, you are presented with options to set deposit limits. Our platform continuously monitors for behavioural patterns associated with problem gambling — such as increasing deposit frequency, chasing losses, or significantly longer sessions — and our team proactively reaches out when these signals are detected.

We believe in transparency. This page explains every tool available to you, how to use it, and where to find additional support if you feel that gambling is beginning to affect your life negatively. All players on tkapp are encouraged to read through this page and to make use of these features proactively — not only reactively.

2 Age Restriction — 18+ Only

tkapp operates exclusively for adults aged 18 years and above. This is a strict and non-negotiable requirement. We implement age verification procedures as part of our Know Your Customer (KYC) process to confirm that every player who registers on tkapp.vip meets the minimum age threshold before they are permitted to deposit funds or participate in any real-money game or betting activity.

During registration, you are required to confirm that you are aged 18 or above. For account verification, you must provide a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms your date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any deposited funds held pending review.

If we have reason to believe that a player is under the age of 18, we will immediately restrict that account and conduct a thorough investigation. Any winnings accrued by an underage player are forfeited in accordance with our Terms & Conditions. We take underage gambling extremely seriously and cooperate fully with any appropriate authority investigating such cases.

3 Recognising Problem Gambling

Problem gambling, sometimes referred to as compulsive gambling or gambling disorder, is a behavioural condition in which a person is unable to control their gambling impulses despite negative consequences. It affects people across all backgrounds and income levels, and it can develop gradually — often without the individual realising that their relationship with gambling has become harmful.

The following checklist highlights common warning signs of problem gambling. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use the self-assessment tools available in your account or to reach out to our support team:

Recognising these signs is the first step toward regaining control. tkapp's responsible gaming tools — including time-outs, deposit limits, and self-exclusion — are available to any player who feels they need help managing their gambling. You do not need to be in crisis to use them; they are there as a precaution as much as a remedy.

4 Player Protection Tools

tkapp provides a full suite of account-level tools designed to put you in control of your gambling activity. All tools are accessible through your account settings or by contacting our support team via live chat or email at [email protected]. Changes that reduce your limits or restrict your account take effect immediately. Changes that increase limits are subject to a mandatory cooling-off period to prevent impulsive decisions.

How to access your responsible gaming settings:

1. Log in to your tkapp account.
2. Navigate to Account Settings in the top-right menu.
3. Select Responsible Gaming from the settings panel.
4. Choose the tool you wish to activate — deposit limits, loss limits, time-out, reality checks, or self-exclusion.
5. Confirm your selection. Restriction tools activate instantly. Limit increases require a 7-day waiting period.

If you are unable to access your settings or need immediate assistance activating a restriction, our 24/7 live chat team can action any responsible gaming request on your behalf within minutes. No restriction request will be refused or delayed by our support staff.

5 Deposit & Bet Limits

Setting a deposit limit is one of the most effective ways to ensure that your gambling remains within a budget you are comfortable with. tkapp allows you to set limits across three time frames: daily, weekly, and monthly. The table below summarises how our deposit limit system works:

All deposits at tkapp are processed in Bangladeshi Taka (৳) via locally trusted payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. When you set a deposit limit, it applies to the total amount deposited via all payment methods combined during the selected period.

If you attempt to deposit an amount that would exceed your active limit, the transaction will be automatically declined and you will be shown a reminder of your current limit setting. You can adjust or remove limits at any time, but increases take effect only after the mandatory 7-day cooling-off period has elapsed.

6 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on tkapp. When you activate self-exclusion, your account is immediately and fully deactivated for the duration you choose. During the exclusion period, you will not be able to log in, deposit, or place any bets on tkapp.vip. You will also be removed from all marketing and promotional communications.

tkapp offers the following self-exclusion periods:

• 6 months — suitable for players who want a significant break and time to reassess their relationship with gambling.
• 1 year — recommended for players experiencing moderate signs of problem gambling.
• 2 years — for players who need a longer-term commitment to stopping gambling activity.
• Permanent exclusion — a lifelong ban from tkapp. This is irreversible. Once a permanent exclusion is in place, it cannot be lifted under any circumstances.

To activate self-exclusion, navigate to Responsible Gaming in your account settings and select your preferred exclusion period, or contact our support team via live chat or at [email protected]. Our team will process your self-exclusion request immediately — typically within 5 minutes of your request being received.

At the end of a fixed self-exclusion period (6 months, 1 year, or 2 years), your account is not automatically reactivated. You must make a conscious, deliberate request to reactivate it, and we will apply an additional 24-hour cooling-off period before restoring access. This ensures that account reactivation is always an intentional decision, not an impulsive one.

7 Support & Resources

If you believe that gambling is negatively impacting your life or the lives of people around you, reaching out for help is the right move. tkapp's in-platform support team is available 24/7, but we also encourage players to seek professional external help when needed. Speaking to a trained counsellor can make a significant difference, and doing so is a sign of strength, not weakness.

Our support team can help you with the following responsible gaming actions:

• Setting or modifying deposit, loss, or wager limits on your account.
• Activating a time-out or full self-exclusion.
• Reviewing your account activity and transaction history.
• Providing guidance on external problem gambling support services.
• Permanently closing your account if you choose to stop gambling entirely.

Contact tkapp Support:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 at tkapp.vip, average response time 2–5 minutes
• Languages: English and Bengali

For general mental health and counselling support in Bangladesh, we encourage players to reach out to qualified mental health professionals in their local area, including through hospitals in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities. Community support networks and trusted family members can also play an important role in recovery from problem gambling.

8 Parental Controls & Device Safety

tkapp is strictly an 18+ platform, and we encourage parents and guardians to take an active role in ensuring that minors cannot access gambling websites on shared devices. While our platform implements its own age verification measures, these work best when complemented by household-level controls.

We recommend the following steps for parents and guardians in Bangladesh:

• Use parental control software on shared computers, tablets, and mobile phones. Many devices running Android or iOS have built-in parental controls accessible through the device settings.
• Enable SafeSearch and content filtering on browsers used by children. Most modern browsers (Chrome, Firefox, Edge) support content restriction profiles.
• Do not share your tkapp login credentials with anyone. Keep your account username, password, and any device-based authentication (e.g., fingerprint or PIN) private.
• Log out of your tkapp account whenever you finish a session, particularly on shared or family devices.
• Activate account protection features such as session timeout and two-factor authentication (2FA) to prevent unauthorised access to your tkapp account.

If you suspect that a minor has accessed a tkapp account — whether yours or a new account they may have registered independently — please contact our support team at [email protected] immediately. We treat reports of potential underage access as a priority and will investigate promptly. Any account confirmed to belong to or to have been accessed by a person under 18 will be closed and all deposited funds returned.

tkapp is committed to working with families and communities across Bangladesh to ensure that online gambling remains an adult activity, accessed responsibly and with full awareness of its associated risks. We are proud to operate a platform that places player welfare at the centre of everything we do.