tkapp Privacy Policy — How We Protect Your Personal Data

1 Data We Collect

tkapp collects personal data in several ways: directly from you when you register an account, use our services, or contact support; automatically through your use of the platform; and from third-party sources such as payment processors and identity verification services. The categories of personal data we collect include the following:

Identity and Contact Data: When you register an account on tkapp, we collect your full legal name, date of birth, email address, mobile phone number (Bangladesh), and the username you choose. This information is used to create and manage your account, verify your identity, and communicate with you about your account activity.

Identity Verification (KYC) Data: To comply with our anti-money laundering (AML) obligations and to verify that you meet the minimum age requirement of 18 years, we collect copies of government-issued identification documents. Acceptable documents include your National Identity Card (NID), passport, or birth certificate. These documents are stored securely and used only for verification purposes.

Financial Data: We collect information about your deposit and withdrawal transactions, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, and transaction amounts in Bangladeshi Taka (৳). We do not store full payment account credentials such as mobile banking PINs or full bank account numbers. Payment data is processed through encrypted channels.

Technical and Usage Data: When you use tkapp.vip, we automatically collect certain technical data, including your IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), pages visited, time spent on each page, game history, betting history, and session duration. This data is used to improve the platform, detect fraud, and personalise your experience.

Communications Data: If you contact our support team via live chat or email, we retain a record of that correspondence, including the content of messages and any attachments you provide. This helps us resolve disputes, improve support quality, and maintain an audit trail where required.

Preference and Behavioural Data: We record your in-platform preferences, including your preferred games (cricket betting, slots, fishing games, live casino), deposit frequency, and bonus participation history. This data is used to personalise your tkapp experience and to deliver relevant promotional communications, where you have opted in to receive them.

2 How We Use Your Data

tkapp processes your personal data only for lawful, specified purposes. The following describes the main ways in which your data is used on the platform:

• Account Management: To create, maintain, and administer your tkapp account, including processing deposits and withdrawals, applying bonuses, and managing your betting history.
• Identity Verification: To verify your identity and age in compliance with our Know Your Customer (KYC) obligations, ensuring that all players are aged 18 or above.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Transaction data is processed through secure, encrypted payment gateways.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats. This includes monitoring unusual login patterns, suspicious betting behaviour, and irregular financial activity.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations, including record-keeping obligations, responding to lawful requests from authorities, and fulfilling our AML and responsible gaming duties.
• Customer Support: To respond to your support queries, resolve disputes, and provide technical assistance via our 24/7 live chat service and email support at [email protected].
• Platform Improvement: To analyse usage patterns, fix technical issues, test new features, and continuously improve the overall experience on tkapp.vip.
• Responsible Gaming: To monitor your gambling behaviour and, where our systems detect signs of problem gambling, to provide appropriate interventions such as deposit limit suggestions, time-out prompts, or self-exclusion options.
• Promotional Communications: Where you have opted in, to send you information about bonuses, promotions, and seasonal offers — including those tied to BPL season, ICC tournaments, Eid, and Pohela Boishakh. You may opt out of marketing communications at any time via Account Settings or by contacting support.

tkapp does not use your personal data for any automated decision-making that would produce significant legal effects without human oversight. All significant account decisions — such as account closures, fraud flags, or KYC rejections — involve a review by a member of the tkapp compliance or support team.

3 Data Sharing & Disclosure

tkapp does not sell, rent, or otherwise commercially exploit your personal data to third parties. However, in order to deliver our services, we share certain data with trusted partners and service providers under strict confidentiality agreements. The categories of recipients are as follows:

• Payment Processors: We share transaction data with payment providers including bKash, Nagad, Rocket, Upay, and partnered banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely for the purpose of processing deposits and withdrawals. These providers process data in accordance with their own privacy policies and applicable financial regulations.
• Identity Verification Services: KYC document data may be shared with third-party identity verification providers for the purpose of confirming your identity and age. These providers are contractually bound to process data only for verification purposes and not to retain it beyond the verification window.
• Game Content Providers: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and gameplay data to power their game platforms. These providers do not receive your personal identity data unless specifically required for technical integration.
• Fraud Detection and Security Partners: We work with specialist security firms to monitor for fraud, bot activity, and account takeovers. These partners receive limited technical data (e.g., IP addresses, device fingerprints) for the sole purpose of protecting the platform and its users.
• Legal and Regulatory Authorities: tkapp may disclose your personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, or where we have a good-faith belief that such disclosure is necessary to protect our legal rights, prevent fraud, or respond to a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of tkapp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email or a prominent notice on tkapp.vip.

4 Cookies & Tracking

tkapp uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, and analyse how users interact with tkapp.vip. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot carry viruses.

The types of cookies used by tkapp are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference (English), and ensure that pages load correctly. You cannot opt out of strictly necessary cookies without disabling your use of the platform entirely.
• Functional Cookies: These cookies remember your account preferences, such as your preferred game lobby view, notification settings, and deposit method shortcut. Functional cookies improve your experience but are not required for basic platform operation.
• Analytical Cookies: We use first-party analytical cookies to understand how users navigate tkapp.vip — which pages are most visited, where users encounter errors, and how long sessions last. This data is anonymised and used solely to improve the platform. tkapp does not use third-party analytics platforms that share data externally.
• Security Cookies: These cookies support fraud detection and session integrity, helping tkapp identify suspicious activity such as simultaneous logins from different geographic locations or rapid credential-change attempts.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Note that blocking functional or analytical cookies may affect your experience on tkapp.vip. tkapp does not use advertising cookies, cross-site tracking pixels, or social media retargeting tags. Your browsing behaviour on tkapp.vip is not shared with any external advertising network.

5 Data Security

The security of your personal data is a top priority for tkapp. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and tkapp.vip is encrypted using TLS 1.2 or higher. This applies to account login, deposit flows, withdrawal requests, and all support communications.
• Password Security: User passwords are hashed using a one-way cryptographic algorithm before storage. tkapp never stores passwords in plain text, and our support staff cannot see or retrieve your password under any circumstances.
• Two-Factor Authentication (2FA): tkapp offers optional two-factor authentication for account login. We strongly encourage all players to enable 2FA for an additional layer of account security.
• Access Controls: Personal data is accessible only to tkapp staff and contractors who have a legitimate business need to access it. Access is governed by role-based permissions and is reviewed regularly.
• Infrastructure Security: Our servers and databases are hosted in secure data centres with physical access controls, environmental monitoring, and redundant infrastructure to prevent data loss.
• Fraud Monitoring: Our security systems continuously monitor for unusual login patterns, suspicious betting activity, and abnormal financial behaviour. Suspected security incidents are investigated and resolved promptly.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, tkapp will notify affected users promptly and take all necessary steps to contain and remediate the breach. If you become aware of any unauthorised access to your account, please contact our support team immediately at [email protected] or via live chat.

6 Data Retention

tkapp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide ongoing services to you, and to comply with our legal and regulatory obligations. The following retention periods apply:

• Active Account Data: Personal data associated with your active tkapp account — including identity, contact, and financial data — is retained for the lifetime of your account plus a minimum of five (5) years following account closure, in accordance with financial record-keeping requirements.
• KYC and Identity Documents: Copies of identity verification documents are retained for a minimum of five (5) years from the date of verification or the date of account closure, whichever is later, as required by applicable AML regulations.
• Transaction Records: Records of all deposits, withdrawals, bets, and bonus transactions are retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Records of live chat and email support interactions are retained for up to three (3) years from the date of the last communication, unless a longer period is required for dispute resolution or legal purposes.
• Technical and Usage Data: Anonymised usage and analytics data may be retained for up to two (2) years for platform improvement purposes. Identifiable technical logs are deleted within ninety (90) days unless flagged as part of a security investigation.
• Marketing Preferences: Records of your marketing consent and opt-out requests are retained indefinitely to ensure we honour your preferences going forward.

When personal data is no longer required for any of the above purposes, tkapp deletes it securely using industry-standard data destruction methods. If you request the deletion of your personal data before the end of a mandatory retention period, we will restrict processing of that data to compliance purposes only and delete it as soon as the retention obligation expires.

7 Your Privacy Rights

As a tkapp player, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team via live chat at tkapp.vip or by emailing [email protected]:

• Right of Access: You have the right to request a copy of all personal data that tkapp holds about you. We will provide this information within 5 business days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly in Account Settings; for changes that require verification (e.g., name changes), contact our support team.
• Right to Erasure: You have the right to request the deletion of your personal data. We will action such requests promptly, subject to our legal obligation to retain certain data for regulatory purposes (see Section 6 — Data Retention). Erasure requests will not be fulfilled where retention is required by law.
• Right to Restrict Processing: You may request that tkapp restricts the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data or object to how it is being processed. During a restriction period, we will store your data but not actively use it.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal data in a structured, machine-readable format (e.g., CSV) for the purpose of transferring it to another service provider.
• Right to Object to Marketing: You may withdraw consent for marketing communications at any time. To opt out, use the unsubscribe option in any marketing email or update your notification preferences in Account Settings. Opting out of marketing does not affect service-related communications, which are necessary for your account operation.
• Right to Lodge a Complaint: If you believe that tkapp has mishandled your personal data, you have the right to raise a complaint. Please contact us at [email protected] in the first instance. We commit to investigating all data complaints thoroughly and responding within 10 business days.

To exercise any of the above rights, please contact tkapp support and include your registered account email address, your full name, and a description of your request. We may ask you to provide proof of identity before actioning sensitive data requests, to ensure we do not disclose your data to an unauthorised party.

8 Policy Updates & Contact

tkapp reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When material changes are made to this policy, we will notify registered players via email and post a prominent notice on tkapp.vip for a period of at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of tkapp following any update constitutes acceptance of the revised policy. If you do not accept the revised terms, you should stop using the platform and request account closure.

The version of this Privacy Policy published on tkapp.vip at the time of any dispute is the version that governs that dispute. Prior versions of this policy are available upon request by contacting our support team.

Contact details for privacy-related enquiries:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 at tkapp.vip, average response time 2–5 minutes
• Languages: English and Bengali
• Response Time for Data Requests: Within 5 business days

This Privacy Policy was last reviewed and updated in January 2026. It applies to all players registered on tkapp.vip and covers all data collected through the platform and its associated support channels.